TERMS AND CONDITIONS
Terms and conditions of the Travel and Tourism Agency
We recommend that you carefully read our Terms and Conditions.
Machupicchu Wonder Travel works in developing regions where service standards may not be what is normally expected. However, our team of professionals and experts strives every day to provide the best standards of service to our clients. Traveling through the Andes, Cusco – Peru requires a lot of flexibility, patience, open-mindedness, good humor and the understanding that changes can be made without prior notice due to force majeure circumstances beyond our control. By booking any of our tours, you agree that Machupicchu Wonder Travel will make the necessary changes without responsibility.
Regarding any event that Machupicchu Wonder Travel cannot control, foresee or avoid. These are incidents such as wars, riots, civil conflicts, terrorist activities, industrial disputes, illnesses, adverse natural disasters, fires or similar events, also cancellations or rescheduling of flights and railway companies. In this case, Machupicchu Wonder Travel will not accept responsibility and reserves the right to change, postpone or even resort to our last option, the cancellation of the tour.
When booking any of our tour packages, adventure trips exclusively such as the Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares, Huchuy Qosqo, The Mountain of 7 Colors, etc. They are outdoor activities where you will be exposed to any risk. Therefore, you bear the risks associated with them. Machupicchu Wonder Travel does not accept responsibility.
In the prices of our packages, the accident or travel insurance policy is not included. However, if a group member becomes ill or incapacitated, we will give them first aid. If medical attention is needed for specialists to intervene, we will help you transfer to the nearest medical center. Machupicchu Wonder Travel will not be responsible for the expenses incurred.
Therefore, we recommend that you obtain travel insurance that covers accidents, medical expenses, and emergency repatriation, including rescue and air ambulance. We also recommend that you cover cancellations and lost luggage.
Email a copy / name of the insurance company and the policy number.
Illness or disability
Anyone who has a disease, who is not enjoying a good physical condition or who is receiving treatment for any discomfort must declare their true condition at the time of booking to prevent the case. Failure to do so will constitute a breach of these booking conditions and we will be forced to exclude that person from the tour, in which case it is 100% non-refundable.
Modification and changes of date to your reservation
Machupicchu Wonder Travel will proceed according to the type of tour you have booked.
On all tours we can change the typo or if there is a new passport number. Also in some tours, we can change the start date and time of the tour. Once the ticket for the Inca Trail has been issued in your name and specific date.
It CANNOT be changed, and is not transferable.
If you want to change the date, you must purchase a new entry permit if it is available. 100% non-refundable. Any modification to your original reservation will be previously confirmed by email.
All administrative expenses incurred as a result of the amendment will be charged to the passenger, while all reasonable efforts will be made to accommodate changes and additional requests.
Cancellation of your reservation
If you cancel your reservation, take into account the content of our policies in this regard.
If you cancel any of the tours, the deposits are 100% non-refundable.
Canceling a Tour within 7 days of the departure date will incur a loss of 100% of the total cost of the tour.
The prices of our trips vary according to the size of your group. If you initially booked a certain number of people, in the end, some of them cancel their trip, the rest will pay the price of the actual number of people who will travel. While you are in Cusco, if you cannot develop the trip, the rest of the group will continue normal with the tour and for you who are ill, we will modify the itinerary so that you can visit at least the Inca city of Machu Picchu. For that, we need an additional fund.
Trains, Buses and Flights
If you cancel the train, bus and air transport service, the ticket already issued is 100% non-refundable. Machupicchu Wonder Travel will not be responsible.
About the ages
We recommend that people over the age of 60 obtain medical evidence of physical fitness to travel on the chosen itinerary.
We reject the reservation of minors under 18 years of age who are not accompanied by a parent or guardian who accepts all responsibility for them.
The health or conduct of a passenger before or after departure seems to endanger the safe, comfortable or happy progress of a trip, the passenger may be excluded from all or part of the route.
To obtain the discount benefit, you must have an updated university student card at the time of the tour (maximum 25 years of age). It is important that you send us the high quality photo or scan of your card at the time of booking. You must show your original card when you arrive in Cusco, on the Inca Trail and Machu Picchu. Otherwise, you will be charged an adult fee and you will not be able to enter the Inca Trail. Machupicchu Wonder Travel will not assume the consequences.
Children under the age of 18 also have a discount. For this benefit, it is important that you send us the photo or scan of your passport at the time of booking and you must be accompanied by your parents or guardians. Otherwise, you will pay as an adult and Machupicchu Wonder Travel will not be responsible for the child or adolescent.
About the documents
Having the personal document in optimal conditions is the responsibility of each passenger. At the time of the trip, your personal document must be well updated and must be the same document with which you booked the tour. If you made updates after booking, please mail us the update. Otherwise, Machupicchu Wonder Travel will not be responsible for any negative act that may occur due to the fact that your document is not updated or because your reservation is not updated.
Machupicchu Wonder Travel will be obliged to make the modification or withdraw any travel agreement when it deems it necessary, in the best interest of the clients.
Machupicchu Wonder Travel is not responsible for injuries, illnesses, damages, losses, additional expenses, accidental delays or other irregularities that may be caused by voluntary or negligent acts or omissions on the part of companies or individuals that provide or perform transportation, accommodation or other services. that are related to the tour.
Equipment rental policy
The rental costs of sleeping bags, walking sticks, additional tents, etc., are calculated according to the amount of the day of the tour you hire. Although you will not be using the equipment for the last day, you will continue on the journey and busy.
If you rent equipment and lose or damage it, you are responsible for the replacement or repair price. We ask you in advance to take care of it.
In case of no show
In the event that the passenger is not in the place and time indicated to perform any of our services: buses, trains, flights, hotels, restaurants, and the start of the tours, he will lose the contracted service and will not be entitled to any refund. . If you wish to resume the contracted service, the additional expenses will be assumed by the passenger.
Unless the passenger notifies us of his delay more than 24 hours in advance or presents his credible justification such as a medical certificate, if this is the case, Machupicchu Wonder Travel will proceed to make the change or reschedule the service. The passenger will assume the penalties for changes or rescheduling. Machupicchu Wonder Travel will not be responsible for the expenses incurred.
About the Inca Trail reserve
Book in advance.
There are rules imposed by the Peruvian state that limit Inca Trail traffic to 500 people per day, including guides, cooks, and porters who must carry all camping equipment. The rules do not allow pack animals on the Inca Trail for the conservation of the old stone path.
The percentage of support personnel for hikers is almost 75% of the people who enter per day, and due to the high tourist demand on the Inca Trail, the spaces allocated for hikers are quickly exhausted. For this reason, if you want to walk this incredible trail, you must book at least 5 or 6 months in advance and through a travel and tourism agency authorized to operate the Inca Trail, such as Machupicchu Wonder Travel.
By providing us with the main date and a backup date for your trek (Classic Inca Trail), you automatically authorize Machupicchu Wonder Travel to use any of those dates for your reservation. Machupicchu Wonder Travel within the next 48 hours (after you have sent us all your personal information and confirm that the deposit was made) we will send you an electronic receipt confirming that your trip has been booked and also to confirm the exact departure date of your walk.
You must provide us with the following information
First, choose three different dates: the first date must be the main and two optional backup dates in case we cannot reserve your first option because it may be sold out. This does not happen often, because the Machupicchu Wonder Travel team works to obtain the first alternative.
Send us all the required information for each hiker in your group.
- Full name as registered in your passport.
- Passport number
- Date of birth
- In this case, please send us a high quality photo or scan of your passport because any mistakes or changes could invalidate your permission to enter the Inca Trail. Machupicchu Wonder Travel will not be responsible for the case.
- Telephone number or WhatsApp and E-mail
Once we have all the required information and the deposit, we will be ready to make the reservation.
About the camps on the Inca Trail
The camps mentioned in our 4 and 6-day Inca Trail program are for reference only, since they will depend on the time of reservation and are assigned by the Peruvian government through the Ministry of Culture.
About deposit and refunds
- To officially reserve any of our packages, we request the following deposits according to the type of tour you want.
- To book tours on the Inca trail of 1, 2, 4 and 6 days and more adventure tours, deposit 30% of the total. We can only confirm the reservation after receiving the non-refundable deposit.
- To confirm cultural tours, deposit 50% of the total. Remember, the deposit is non-refundable. The deposit is used to buy the entrance to Machupicchu Wonder Travel and also to reserve the train ticket and hotels, and once a space is purchased, it cannot be resold.
- To reserve airline tickets, the deposit must be 100%. The remaining balance must be paid at least 24 hours before starting the Tour (it must be in cash in dollars or soles). Otherwise, we will cancel the reservation.
- Machupicchu Wonder Travel will not make refunds if a participant decides to cancel the trip before or during the tour.
- If Machupicchu Wonder Travel does not confirm the reservation, your payment will be fully refunded.
I hereby declare to accept the terms and conditions previously established by Machupicchu Wonder Travel. I hereby declare to accept the terms and conditions previously established by Machupicchu Wonder Travel.